Refund Policy
Last Updated: April 1, 2023
Thank you for your purchase at RowanMeadow. We take pride in the quality of the delicious pizzas we provide. However, we understand that there may be occasions when you need to return an order. Below is our refund policy which outlines the circumstances under which a return and refund can be initiated.
Cancellation and Refunds
If you need to cancel your order, please contact us immediately at +39 06 1234 5678. Orders can only be canceled before they have been prepared. If the order has not been made, you will be eligible for a full refund in the original payment method. If the order is already being made, unfortunately, we will not be able to offer a refund.
Incorrect Order
If you receive an order that is different from what you ordered, please contact us immediately at +39 06 1234 5678. We will handle these cases on an individual basis but are committed to ensuring your satisfaction. You may be asked to return the incorrect order in its original condition to our location at Pizzeria Via Dell'Arte, Rome, 00184, Italy for a full refund or exchange.
Quality Concerns
We stand by the quality of our pizza. If your pizza does not meet our high standards, please contact us within 24 hours of your purchase. We will ask for a brief description of the issue and any evidence, such as photographs. If we determine that the product was not up to our standards, we will offer you the choice of a new pizza at no additional cost or a refund to your original payment method.
Non-Refundable Items
Please note that certain items such as gift cards and promotional items are not eligible for a refund.
Refund Process
To initiate a refund, you must contact us within the timeframe stated above with your order details and reason for the request. We will process your refund within 7-14 business days upon receipt of the returned item or the completion of the investigation into your claim.
Contact Information
For any questions or concerns regarding our refund policy, please contact us at +39 06 1234 5678 or visit our website at rowanmeadow.sbs for more information.
Amendments to Refund Policy
RowanMeadow reserves the right to amend this refund policy at any time. The current version will always be posted on our website.
Non-Refundable Consumption
Please be aware that consumable items such as food and beverages are generally non-refundable once consumed or if you change your mind after the delivery is completed. Our refund policy applies only to items that are non-conforming to the order or not up to our promised standards.
Statutory Rights
Nothing in this policy will affect your statutory rights.
Thank you for choosing RowanMeadow for your meals. We value your patronage and are committed to providing you with the best service possible.